Billing Process

The Utility Billing Department strives to provide accurate and convenient billing for the citizens of Glenn Heights. Part of this process consists of maintaining a consistent billing cycle. 

Due Date

Bills are generated the last week of each month and are due by 5:00 PM on the 15th of the following month. Please note that if the 15th falls on a weekend or holiday, the due date is extended until 5:00 PM the following business day. 

Penalties

A 10% penalty is assessed to all bills not paid by 5:00 PM on the due date. Late notices are mailed on the 17th of each month.

Cutoffs

If full payment is not received before 8:00 AM on the 26th of the month, services are subject to being cutoff, and a $35 delinquency fee will be assessed. 

Please Note: If the 26th falls on a holiday or weekend, then cutoffs will be delayed until the following business day. 

If your utility services have been turned off, please contact the Utility Billing Department at 972-223-1690, option 3. to pay your bill and the mentioned delinquency fee, to have water services reinstated.