What procedures should be taken if I have a dispute with my water bill?

You may call the Utility Billing office at 972-223-1690, Select option 3 or by email (utbilling@glennheightstx.gov) ,  You may also  stop by our office to notify us of the dispute. A meter read can then be scheduled to either verify the charges or confirm a discrepancy. If a discrepancy is found, the account will be reviewed and an adjustment will be made if there is a valid reason.

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1. When is the garbage collected?
2. How do I apply for water/sewer service or ask questions about my existing account?
3. Can I pay my bill online?
4. I have questions about my water bill, who do I contact?
5. What procedures should be taken if I have a dispute with my water bill?
6. How do I disconnect or transfer service if I am moving?
7. What are the current water and sewer rates?
8. Who do I call if I have a water emergency after hours, such as a broken pipe or sewer problems?
9. How do I establish new water/sewer service at a property that is not currently connected to the city’s system?
10. My trash can is broken or missing?
11. When are water bills due?
12. What if I have not received my bill?