Frequently Asked Questions

Water Services can be established at the Utility Billing Office located in City Hall at 1938-C S Hampton Road, or online at 2TurnItOn.com. 

Yes, please use the following link.

You may call the Utility Billing office at 972-223-1690, Option 3, email utbilling@glennheightstx.gov, or come by the Utility Billing Office at City Hall.

You may call the Utility Billing office at 972-223-1690, Option 3, email utbilling@glennheightstx.gov, or come by the Utility Billing Office at City Hall to notify us of the dispute. A meter read can then be scheduled to either verify the charges or confirm a discrepancy. If a discrepancy is found, the account will be reviewed and an adjustment will be made if there is a valid reason.

You may call the Utility Billing office at 972-223-1690, Option 3, email utbilling@glennheightstx.gov, or come by the Utility Billing Office at City Hall.

View the current water and sewer rates (PDF).

Call the Police Department's dispatch office at 972-223-3478.

You may call the Utility Billing office at 972-223-1690, Option 3, email utbilling@glennheightstx.gov, or come by the Utility Billing Office at City Hall.

Due Date

Bills are generated the last week of each month and are due by 5:00 PM on the 15th of the following month. Please note that if the 15th falls on a weekend or holiday, the due date is extended until 5:00 PM the following business day. 

Penalties

A 10% penalty is assessed to all bills not paid by 5:00 PM on the due date. Late notices are mailed on the 17th of each month.

Cutoffs

If full payment is not received before 8:00 AM on the 26th of the month, services are subject to being cutoff, and a $35 delinquency fee will be assessed. 

Please Note: If the 26th falls on a holiday or weekend, then cutoffs will be delayed until the following business day. 

If your utility services have been turned off, please contact the Utility Billing Department at 972-223-1690, option 3. to pay your bill and the mentioned delinquency fee, to have water services reinstated.

Bills are mailed out the first week of each month. If you have not received your bill by the 10th of the month, please call the Utility Billing office at 972-223-1690, Option 3, email utbilling@glennheightstx.gov, or come by the Utility Billing Office at City Hall.