What if I have not received my bill?

Bills are mailed out the first week of each month. If you have not received your bill by the 10th of the month please call City Hall Utility Billing Department at 972-223-1690, ext. 120, 121, or 122.

Show All Answers

1. When is the garbage collected?
2. How do I apply for water/sewer service or ask questions about my existing account?
3. Can I pay my bill online?
4. I have questions about my water bill, who do I contact?
5. What procedures should be taken if I have a dispute with my water bill?
6. How do I disconnect or transfer service if I am moving?
7. What are the current water and sewer rates?
8. Who do I call if I have a water emergency after hours, such as a broken pipe or sewer problems?
9. How do I establish new water/sewer service at a property that is not currently connected to the city’s system?
10. My trash can is broken or missing?
11. When are water bills due?
12. What if I have not received my bill?