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Water Service Agreement

  1. City of Glenn Heights

  2. CITY OF GLENN HEIGHTS WATER SERVICE AGREEMENT

  3. I. PURPOSE -

    Pursuant to Title 30 Texas Administrative Code (TAC) Chapter §290.47(b) Appendix B (as revised November 2015), the City of Glenn Heights is responsible for protecting the drinking water supply from contamination or pollution, which could result from improper private water distribution system construction or configuration. The purpose of this service agreement is to notify each customer of the restrictions which are in place to provide this protection. The utility enforces these restrictions to ensure the public health and welfare. Each customer must sign this agreement before the City of Glenn Heights will begin service. In addition, when service to an existing connection has been suspended or terminated, the City of Glenn Heights will not re-establish service unless it has a signed copy of this agreement.

  4. II. RESTRICTIONS - The following unacceptable practices are prohibited by State Regulations.

    A. No direct connection between the public drinking water supply and a potential source of contamination is permitted. Potential sources of contamination shall be isolated from the public water system by an air-gap or an appropriate backflow prevention device.

  5. B. No cross-connection between the public drinking water supply and a private water system is permitted. These potential threats to the public drinking water supply shall be eliminated at the service connection by the installation of an air-gap or a reduced pressure-zone backflow prevention device.

  6. C. No connection which allows water to be returned to the public drinking water supply is permitted.

  7. D. No pipe or pipe fitting which contains more than 8.0 % lead may be used for the installation or repair of plumbing at any connection which provides water for human use.

  8. E. No solder or flux which contains more than 0.2 % lead can be used for the installation or repair of plumbing at any connection which provides water for human use.

  9. III. SERVICE AGREEMENT - The following are the terms of the service agreement between the City of Glenn Heights and the customer.

    A. The City of Glenn Heights will maintain a copy of this agreement as long as the customer and/or the premises is connected to the City of Glenn Heights’ water system.

  10. B. The customer shall allow his or her property to be inspected for possible cross-connections and other potential contamination hazards. These inspections shall be conducted by the City of Glenn Heights or its designated agent prior to initiating new water service; when there is reason to believe that cross connections or other potential contamination hazards exist; or after any major changes to the private water distribution facilities. The inspections shall be conducted during the City of Glenn Heights normal business hours (Monday – Friday 8:00 am to 5:00 pm) excluding holidays.

  11. C. The City of Glenn Heights shall notify the customer in writing of any cross-connection or other potential contamination hazard which has been identified during the initial inspection or the periodic re-inspection.

  12. D. The customer shall immediately remove or adequately isolate any potential cross connections or other potential contamination hazards on his/her premises.

  13. The customer shall, at his/her expense, properly install, test, and maintain any backflow prevention device required by the City of Glenn Heights. Copies of all testing and maintenance records shall be provided to the City of Glenn Heights Department of Public Works and Infrastructure/Cross Connection Control Program Office.

  14. V. ENFORCEMENT -

    If the customer fails to comply with the terms of this Service Agreement, the City of Glenn Heights shall, at its option, either terminate service or properly install, test, and maintain an appropriate backflow prevention device at the service connection. Any expenses associated with the enforcement of this agreement shall be billed to the customer.

  15. Electronic Signature Agreement

    By checking the "I agree" box below, you agree and acknowledge that 1) your application will not be signed in the sense of a traditional paper document, 2) by signing in this alternate manner, you authorize your electronic signature to be valid and binding upon you to the same force and effect as a handwritten signature, and 3) you may still be required to provide a traditional signature at a later date.

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